Organization Background

Aeon is a nonprofit developer, owner, and manager of affordable communities in the Twin Cities. For nearly 40 years, we have been at the forefront of creating housing that goes beyond shelter. Our housing serves as a platform for resilience, opportunity, and lasting impact. With a portfolio of more than 5,000 apartment homes, Aeon provides stability for thousands of residents each year.

We focus on bold, forward-thinking solutions that address the need for affordable housing. Through innovation, collaboration, and an unyielding commitment to community, we help create opportunities for residents to build stronger, more sustainable futures. Join a mission-driven team that is shaping the future of affordable housing and making a lasting impact. Learn more at www.aeon.org.

Position Summary

We are seeking an experienced property management professional with exceptional leadership, business and financial management, planning/problem solving and customer services skills to join our team! The Roving Supportive Housing Property Manager is responsible for overseeing all matters in the operations of Aeon's supportive apartment communities in the absence of a regular Property Manager and/or support the current management of the property(ies). This includes but is not limited to keeping the day-to-day operations running smoothly and efficiently to minimize the negative financial impact of a potential Property Manager vacancy. The Roving Supportive Housing Property Manager is accountable to ensure all basic property management functions are completed as well as directing all site personnel in their duties in the absence of regular supervisory staff. In addition, when a new regular Property Manager is hired, the Roving Supportive Housing Property Manager may remain at the property through the necessary onboarding of the new Property Manager. This may include training the new Property Manager on Aeon's policies, procedures, and expectations. The Roving Supportive Housing Property Manager may also assist at properties where a Property Manager is in place, but operational challenges have made additional support necessary. This position reports to the Portfolio Manager.

Key responsibilities include, but are not limited to:

Lead, motivate, and direct staff

• Lead and support the on-site team while working on property.
• Use delegation skills to effectively manage time.
• Train and verify training of on-site team while holding them accountable to follow Aeon's policies and procedures.
• Act as a mentor for less experienced Property Managers and Assistant Property

Financial Management.

• Create monthly financial variance reports.
• Effectively monitor and collect on property receivables.
• Control expenses and optimize property profitability by management of the annual budget.

Physical Asset Maintenance and Supervision of Contractors

• Responsible for the maintenance and upkeep of the physical asset by effectively guiding the maintenance and cleaning team.
• Consistently monitor and follow up on timely and accurate completion of resident and common area work orders.
• Inspect property and act if hazardous or potential liability situations exist.
• Continually monitor vendor invoices and performance.
• Inspect apartment home turns to verify that units are ready for occupancy.
• Prepare and monitor for quality inspections including but not limited to REAC, Section 8, and MPHA.

Leasing & Marketing

• Work with the on-site team to meet property occupancy goals as set by the budget/organization.
• Lead the full leasing process including managing the waitlist/referral process (where applicable), complete showings, accepting and process applications and complete all move-in tasks.
• Maintain resident retention by completing lease recertifications.

Affordable Housing Compliance

• Meet directly with Aeon residents and complete housing eligibility certifications, following through with all steps in the affordable housing compliance process, ensuring accuracy and timeliness of all certification files.
• Prepare for and successfully execute property inspections with monitoring agencies.
• Assist the Compliance team as needed by providing information and documents to keep the property in compliance with outside funding/oversight agencies.

Customer Service and Relationship-Building

• Ensure that Aeon's residents and guests are appropriately served in a positive, welcoming environment.
• Work with other Aeon team members and outside parties to help Aeon residents maintain housing stability and to support them in making a Home.
• Lead and guide customer service strategies in a culturally responsive manner, ensuring consideration for differing needs and expectations of residents, team members, vendors, and community members.

Administrative Management

• Ensure quality employee selection, training, performance and assure that all supervised employees comply with the appropriate policies, procedures, and performance expectations.
• Ensure property files and records are maintained according to regulatory requirements and Aeon policies and procedures.

Skills & Qualifications

• This critical position requires at least 3+ years of multi-site multifamily experience with a proven track record of facilitating team performance.
• Tax Credit and/or Section 8 experience required.
• Candidate must possess proven abilities in high-level financial analysis, property budgeting and reforecasting with superb attention-to-detail and follow-through.
• Experience working with individuals experiencing or significantly impacted by mental health, substance use, poverty, and trauma is a plus.
• The successful candidate will demonstrate strong leadership and community-building abilities with staff, residents and community members.
• Demonstrated ability to engage in interpersonal communication that is culturally responsive, ensuring consideration for differing needs and expectations.
• Must be a resourceful problem solver with an attention to details and a seeker of excellence who values results, hard work, customer service, and loyalty to Aeon's mission.
• Solid and proven work ethic with the ability to use good judgment, prioritize and execute wide-ranging workload in a fast-paced environment.
• Must have a commitment to learning and participating in Aeon's diversity, equity, and inclusion efforts.
• Valid Drivers' License, reliable vehicle and vehicle insurance required.
• Physical Requirements:
  • Ability to lift up to 10 lbs: Includes tasks such as carrying marketing materials, small packages, or supplies needed for day-to-day operations.
  • Ability to reach above and below shoulder height: Required for accessing file cabinets, storage shelves, or maintaining supplies in office and common areas.
  • Ability to sit or stand for extended periods: This role requires a mix of desk work (e.g., data entry, phone calls) and being on your feet for property tours and interactions with residents and vendors.
  • Ability to conduct property tours and inspections: Includes walking through hallways, stairwells, leasing offices, common areas, and vacant or occupied apartment homes. This may involve navigating multiple floors and uneven surfaces.
  • Ability to file documents and enter data for extended periods: Regular use of a computer and filing system is essential to manage resident information, leasing documentation, and communications.
  • Ability to work in varying external weather conditions: Property tours and inspections may require spending time outdoors in all seasons, including heat, cold, rain, or snow.

Compensation, Hours & Location

This position has a range of pay of $70,000-$75,000 per year, depending on experience and skillset. Aeon offers an impressive benefit package that includes medical, dental, vision, life insurance, short-term and long-term disability, retirement plan, generous paid time off and an employee assistance program.

This full-time position follows a Monday – Friday schedule from 8:30am to 5:00pm. Flexibility may be required to meet the needs of the role, including occasional adjustments for resident events, community activities, meetings, or other property-related responsibilities. This is an in-person role based at the property, with occasional work at Aeon's Central Office, training facilities, or other properties as needed.

This position will participate in Aeon's property management on-call rotation, typically one week every 5 to 6 weeks. While on-call, the individual must be prepared to make timely and appropriate management decisions in response to urgent site needs or emergencies.

If you are interested in applying for this position, please visit: https://aeonmn.applicantpro.com/jobs/3740338

The position is open until it is filled.

Aeon values a diverse work environment. Individuals with disabilities, persons from BIPOC communities, the LGBTQ+ community, and people from underrepresented communities are strongly encouraged to apply.

Aeon is an Equal Opportunity / Affirmative Action Employer

Employees and residents are encouraged to apply.